Reference

Legal terms that protect your account and withdrawals

When you open an account with us, we're transparent about how we handle your funds, your data and your payouts.

Account verification requiredWithdrawal approval processPayment security built in
Explore Lobby Read FAQ
raja328 login Legal terms that protect your account and withdrawals
GET HELP WITH LEGAL QUESTIONS

How to contact us about your account and policies

Live Chat Support Open your account and head to the help icon in the lobby. Our team responds during operating hours and can clarify terms, withdrawal status, payment issues and account access rights on the spot.
Email and Ticket System Submit a formal request via the support portal inside your account dashboard. We log every inquiry and respond within 24 hours with detailed answers to legal, policy and account-status questions.
Account Settings View your own terms summary, linked documents and privacy choices from the Settings tab. Request a copy of your account data or ask about policy changes affecting you through the same portal.
SECURITY AND DATA HANDLING

How we protect your account, payments and privacy

Account Verification

Every new account requires identity and payment verification before deposits or withdrawals are allowed. This step confirms you are who you say you are and prevents unauthorized access to your funds and personal data.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your financial details are never stored on our servers; each transaction is processed through the payment provider's secure gateway and matched to your account.

Data Retention

We keep your account data as long as your account is active, plus the minimum period required by local law. You can request deletion of certain data after account closure through our support team.

Cookies and Tracking

Our site uses cookies to remember your login, track your gameplay for fairness audits and prevent fraud. You can adjust cookie settings in your browser; opting out may limit platform features.

Withdrawal Verification

Before any payout clears, we verify your account and confirm the withdrawal request matches your recorded identity. This step protects you from unauthorized transfers and fraud.

Policy Changes

If we update our legal terms or privacy practices, we notify you via your registered email or in-account message at least 14 days before the change takes effect. You can request clarification or dispute through our support channels.

What players in Surabaya and across Indonesia ask about our terms

Yes. Account verification is a legal requirement in all jurisdictions where we operate. You'll provide your name, date of birth and ID number during signup. Verification usually completes in minutes, and you can deposit immediately after approval through DANA, OVO, GoPay or QRIS.

Your withdrawal request will be held until verification is complete. We'll send you a notification with the missing step. Once verified, your payout through your chosen payment method processes. Withdrawals typically clear within 24 hours after approval.

We retain essential account and transaction records for the period required by local law, usually 5–7 years for audit and regulatory compliance. Personal contact data can be deleted sooner if you request it through our support team via your account dashboard.

Yes. If you believe a transaction is unauthorized or incorrect, contact our support team immediately through live chat or email. We investigate and escalate to your payment provider (DANA, OVO, GoPay or QRIS) if needed. Most disputes resolve within 7–14 days.

Our support team can direct you to our full privacy document and explain how your data is used. You can also request to see, update or delete your personal information by submitting a formal request from your account settings or via email to our compliance channel.

Your account is governed by the laws of the jurisdiction where we operate and where local law permits. Disputes are resolved through our internal escalation process first. If unresolved, where local law permits, disputes may proceed to mediation or arbitration. We will inform you of the specific process when needed.

No. Multiple accounts violate our terms. Each player may hold only one active account. If we detect duplicate accounts, all associated accounts may be suspended and funds held pending investigation. You can manage one account per verified identity.

Related Pages

raja328 login Indonesia About Us FAQ raja328 login Login Register