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What You Need to Know About Our Terms

Our terms are built to be clear and fair. When you open an account with raja328 login, you're agreeing to a straightforward set of rules that protect both…

Account SecurityPayment ClarityWithdrawal RulesData Protection
raja328 login What You Need to Know About Our Terms
GET IN TOUCH

How to Reach Us About Policy Questions

Live Chat Open the chat widget in the bottom-right corner of the lobby. Our team responds to policy questions and account disputes Monday to Sunday, 09:00 to 23:00 Western Indonesia Time.
Email Support Send your policy inquiry to [email protected]. Include your account username and the specific question or concern. Replies arrive within 24 hours on business days.
In-App Settings Tap your profile icon in the Mobile App, select Settings, then Legal & Policy. You can read the full terms and flag any dispute or data-access request directly from there.
HOW WE PROTECT YOU

Your Data, Security and Account Rights

Data Encryption

All account information, payment details and betting history are encrypted end-to-end. We do not share your personal data with third parties without your written consent, except where law requires.

Withdrawal Verification

Withdrawals over 5,000,000 Rupiah require identity verification to prevent fraud. We ask for a photo ID or bank statement — this keeps both your account and our platform safe.

Cookie Policy

We use cookies to remember your login, track your gameplay session, and improve your experience. You can manage cookie settings in your browser; blocking them may limit app features.

Account Suspension Rules

We may suspend your account if we detect suspicious activity, duplicate accounts, or breach of these terms. You can appeal within 14 days by emailing [email protected] with evidence.

Data Retention

We keep your account records, transaction history and betting logs for six months after your last login. After that, we delete non-financial data. Requests to delete earlier may take 30 days.

Change Your Details

Update your email, phone or payment method anytime in Account Settings. For legal name changes, contact support with updated ID — changes apply within one business day.

What Players Ask Most About Our Terms

No. Our terms prohibit duplicate accounts. If we find more than one account registered to the same person, device or payment method, we will suspend all of them. Players in Surabaya and across Indonesia must keep a single account.

Go to the login page and select Forgot Password. We'll send a reset link to your registered email. If you no longer have access to that email, contact live chat with your username and a photo ID. We can update your email in 2-4 hours.

Yes. All DANA, OVO, GoPay and QRIS transfers are protected by each payment provider. If a deposit fails, you get a refund automatically. For withdrawal issues, contact support immediately with your transaction ID so we can trace it.

Withdrawals via DANA, OVO and GoPay clear within 5-15 minutes after approval. QRIS and bank transfers may take up to 2 hours during peak times. We verify your identity for amounts over 5,000,000 Rupiah before processing.

We collect your name, phone, email, date of birth, and payment method to verify your identity, prevent fraud, and comply with law. We do not sell your data. You can request a full export of your information anytime in Account Settings.

Yes, we may update these terms as our platform evolves. We'll notify you by email at least 14 days before any change takes effect. Continuing to use your account after that date means you accept the new terms.

Change your password immediately and contact live chat or email [email protected]. We will review the account activity, lock it if needed, and help you recover any funds lost to unauthorized play.